Communication Preferences: A Guide for Site Managers

Modified on Tue, 01 Aug 2023 at 09:51 AM

Heads up! This article is intended for site managers. If you're a program facilitator looking for more information about how to review your programs, click here!


Your volunteers can update their communication preferences at anytime by visiting the Edit Profile area of the site. You can also update your communication preferences here! Here, we cover: 

So you know: Some sites use language overrides. This means you might see Need in place of Opportunity, or Program in place of Agency. To learn more about language overrides, click here  


Where are these preferences managed?  

Volunteers can update communication preferences anytime, right from their profile! You can also update your communication preferences from your profile! 

1. Click View Site

  • You must first click View Site before navigating to the Edit Profile area. You won't see the Manage My Preferences button when in the site manager view. 

2. Click on you profile image or initials from the top menu bar. 

3. Select Edit Profile.  

4. Scroll to the Data and Communication Settings section and click Manage My Preferences

5. Enable or disable the communications you want to receive. 

6. Click Save My Preferences when you're done! 

✏️ Quick tip: Want to stop receiving all communications and notifications? Click Unsubscribe From All Emails and Notifications


What do these preferences mean? 

TitleDescription
Account ManagementThese are important notifications about your volunteer account and activity.
Confirmations and RemindersThese are reminders and confirmations about volunteer opportunities you've signed up for.
Email BlastsEmail Blasts are the customized emails that you or other site managers have sent out.
NOTE: These are not site-generated, automated notifications.  
News and RecommendationsThese are recommendations for volunteer opportunities based on your personal preferences. 
Schedule UpdatesThese are important updates about changes to your schedule, updates about your spot on a waitlist, or important information about your teams. 
Site Manager - TasksThis includes: 
  • Notice of Pending Items
    • This notification is sent when you have new programs, opportunities, events, program updates, or qualifications pending approval. 
  • Pending Hours Notification
    • This notification is sent when you have volunteer hours waiting for review. 
Site Manager - UpdatesThis includes: 
  • Need Happens On Notification
    • This notification is sent out seven days before and one day before a scheduled need occurs. 
  • Need Expiration Notification
    • This notification is sent out seven days before and one day before a need expires. 

How can I review a volunteer's preferences?

You can use the User Filter to see what communication preferences a volunteer has opted out of! 
1. Go to Volunteerism > Users

2. Click User Filter

3. Select User Data > User Email Preferences

4. From here, you can select Has opted out of, and then select the notification preference—for example, All Notifications, Account Management, Email Blasts, etc. 

5. Click Submit when you're ready to see your filtered user list. 

✏️ Quick tip: You can add more filters to see which volunteers have opted out of more than one notification preference! For more information about using the User Filter, click here.