User Types on My Site

Modified on Mon, Jul 31, 2023 at 9:24 AM

Heads up! This article is intended for site managers. If you're a program facilitator looking for more information about how to review your programs, click here! 


Main user types with access on my site

Your site has a few different types of users accessing it, including site managers, program facilitators, and volunteers. Here's a brief overview of the different roles and their descriptions and abilities: 


Role
Description
Abilities
Site Manager

As the site manager, you're the one in full control of the entire site, including:

  • Site-wide branding
  • User information
  • Communication tools
  • Reports


Note: There's a limit of two site managers.

You can: 

  • Establish the look and feel of your site through branding, logos, and site colors
  • Manage schedules
  • Create new opportunities
  • Approve programs and opportunities
  • Edit notification templates and send email blasts
  • Access canned reports
  • Add  opportunities, prerequisites, teams, user groups, users, and more
  • Work from the site manager panel
  • Export important data for reporting
  • Create benchmarks to celebrate your volunteers' achievements
Program Facilitator A program facilitator helps site managers oversee their programs and opportunities for those programsProgram facilitators can: 
  • Review important info like who's volunteering today, available opportunities, volunteer responses, and volunteer prerequisites 
  • Export data for reporting
  • Monitor the Check-in Kiosk
VolunteerWhile anyone can be a volunteer—including the site managers or program facilitators—this generally means any user that wants to volunteer on your site by responding to opportunities and tracking their hoursVolunteers can: 
  • Search for volunteer opportunities by date, location, skills, and more
  • Sign up for opportunities individually or as a team
  • Receive system emails
  • View and download their volunteer resume 
  • Submit and track their volunteer hours


Other user types

Your site also has the option to assign a site supervisor and user group leader:


Role
Description
Abilities
Site SupervisorDo you have someone on your site your volunteers need to know about? You can assign a site supervisor! A site supervisor is someone that acts as a good point of contact for your volunteers
  • They are a point of contact for volunteers
  • Their name and email appear on the front end of the site
  • Their information also appears in the FEMA reports
User Group LeaderIf you create user groups on your site, then you can assign one of your volunteers in a specific user group as the leaderUser group leaders can: 
  • Add and remove User Group members
  • View total responses and hours attributed to the User Group
  • View User Group member names and email addresses


Note: A user group leader can perform the same edits to the user group as you can