❖ Heads up! This article is intended for Site Managers. If you're a Program Facilitator looking for information about the Check-in Kiosk, please click here. 

Check-In Kiosk FAQ

• Q. Why is my volunteer Opportunity not listed in the kiosk?
• Q. Why can't I see Opportunities from other Programs?
• Q. Why is my phone number not pulling up my account?
• Q. What if a volunteer didn't respond to the Opportunity?
• Q. Can a volunteer complete a prerequisite at the kiosk?
• Q. How does a team check in at the kiosk?  
• Q. What do I do if I'm having internet issues and can't launch the kiosk?

ⓘ So you know: Some sites have language overrides in place. This means you may see Agencies in place of Programs, Needs in place of Opportunities, or Qualifications in place of Prerequisites. Please contact us if you're interested in requesting language overrides for your site. 

Q. Why is my volunteer Opportunity not listed in the kiosk?

Your volunteer Opportunities might not appear in the kiosk for a few reasons: 

• The Opportunity has expired. 
  • If the Opportunity's expiration date or shift date has passed it won't appear in the kiosk. 
  • Volunteers can still log hours on their profiles. 
• The Opportunity is scheduled for next week.
  
  • An Opportunity or shift must be scheduled for within the next seven days to appear in the kiosk. 
• The Opportunity doesn't have hours associated with it. 
  • When creating an Opportunity, the Hours field is required. However, if '0' is entered in that field then the Opportunity won't appear in the kiosk. You can change this by editing the Opportunity. 
• The Opportunity is full. 
  • When an Opportunity has met its capacity, it won't appear in the kiosk. 
  • Volunteers who signed up for the Opportunity can still check in to it. 
• The Opportunity is set to private. 
  • A private Opportunity won't appear in the kiosk unless it's assigned to a user group. 
  • User Group members can sign up for the private Opportunity in the kiosk.
• The volunteer didn't respond to the Opportunity.
  • If the volunteer hasn't already responded to the Opportunity before logging into the Check-In Kiosk, then it won't appear on the main page. 
  • They can click View Other Opportunities to see those Opportunities and respond to them. 

ⓘ So you know: Some Opportunities do not have shifts. 

• These include Opportunities with duration types of Flexible, Happens On, or Multi-date. 
  • These Opportunities have unlimited capacity and volunteer spots available. 

Q. Why can't I see Opportunities from other Programs?

There's a setting in the Main Settings area that enables all Opportunities from all of the site's programs to appear in the Check-In Kiosk. 

• If you checked No to this setting, then the only Opportunities that appear in the Check-In Kiosk are the ones assigned to the program the kiosk is launched from.  

Q. Why is my phone number not pulling up my account?

First, check that the volunteer's email, name, or number are entered correctly when signing into the kiosk. If they've entered them correctly and the kiosk still doesn't pull up their account, double-check that their profile is complete and that the information they entered matches. 

ⓘ So you know: Their mobile number is the phone number the kiosk recognizes. 

Q. What if a volunteer didn't respond to the Opportunity?

A volunteer can respond to an Opportunity—and check in or out for one—through the Check-In Kiosk. 

• Have them click View Other Opportunities and then click View Details for the Opportunity they want to check in for. 

• If the Opportunity includes a required prerequisite, then they must complete it through the site before they can check in at the kiosk.
  • They may have to wait until it's approved before they can finish the check-in process.  
  • They can sign clickwrap waivers and waiver prerequisites through the kiosk. 

Q. Can a volunteer complete a prerequisite at the kiosk?

A volunteer can sign a clickwrap waiver or waiver prerequisite through the kiosk, but they can't complete other prerequisite types.

• If a volunteer needs to complete a prerequisite to check in or respond to an Opportunity through the kiosk, then they'll have to complete it through the site on another device. 

Q. How does a team check in at the kiosk?  

If volunteers respond to an Opportunity as a team, then when they go to check in to that Opportunity, they have the option to check in as a team. 

Q. What do I do if I'm having internet issues and can't launch the kiosk? 

The kiosk needs internet to launch and function correctly. However, there are a few things you can do if internet isn't available: 

• See if anyone has a hotspot available. 
• You may want to consider using a sign-in sheet so that those hours can be added later. 
  • Click here for information about adding responses manually for volunteers!

• Or, you might ask the volunteers to self-check in through the site on their phones if the self-check-in notification is enabled. 
• You can also direct volunteers to this resource about the Causer app. They can download and check in through the app!