Viewing Email Stats

Modified on Wed, Feb 21 at 4:10 PM

❖ Heads up! This article is intended for site managers. If you're a program facilitator looking for more information about how to review your programs, click here!

Do you want to check your email stats? You can see if your emails were received, bounced, etc. In this article, we cover:

How to view your email stats
- How to view email stats for automated notifications
- How to view sent emails
What are the different statuses?
- A note about the Bounced status
  - How to clear a bounced record

How to view your email stats

To view your email stats:

1. Go to Communication > Email Stats from your site manager panel:

2. Click on the email blast Campaign Name from the table that you want to view:

3. This opens up a window where you can review the status, sub-status, and the total statuses of that email blast:

ⓘ So you know: You can see specific details about who returned which statuses by clicking Export in the Export column of the Email Stats table.

You'll need to enter your email address and click Email Export to have the CSV sent to you.

How to view email stats for automated notifications

To view email stats for automated notifications:

1. Go to Volunteerism > Users.

2. Click on the name of the user you want to view.

You may need to search for their name first.

3. Select Emails from the user profile:

4. You can see a list of the automated notifications sent to that user and their statuses.

ⓘ So you know: You can also use these steps to view sent Email Blasts!

How to view sent emails

You can view sent emails in two locations:

The user's profile in the Emails tab
The Email Stats page

The best way to view your sent Email Blasts is in the Email Stats page! To view sent emails:

1. Go to Communication > Email Stats from your site manager panel:

2. Click on the View Email Content link:

3. You will see a pop-up with the Email Blast's ID, Email From Name, Email Address, and Message.

What are the different statuses?

There are several sub-statuses for emails sent from your site; however, the two primary statuses are Sent or Skipped. The sub-statuses include:

Sub-status	What does it mean?	How to respond
Sent	The message was sent but the system hasn't received an indication that it was delivered.	Contact your email provider to see why the server isn't responding.
Bounced	The message was sent but rejected by the recipient's email server.	Check that the email is correct and that the user's email system and domain are active. Ask the user to check if their mailbox is full or if their "out of office" response is on Have the recipient add galaxydigital.com to their safe-senders or "white" list You can also clear the bounced record on your end!
Confirmed Delivered	The message was sent and the system indicated that it was delivered.	This doesn't require further action unless a user reports that they aren't getting emails even when those emails show as being delivered. Have them check all email folders to see if the emails are being rerouted If they can't find the emails, they can contact their email provider to see why this status is being returned
Opened	The message was successfully delivered and opened by the recipient.	No action is needed.
Clicked	The message was successfully delivered and the recipient opened it and clicked the link.	No action is needed.
SpamReport	The message was sent but either the recipient or their email server flagged the message as spam.	Have the recipient check their spam folder Advise them to change their email settings to accept emails from galaxydigital.com and amazonses.com domains
Test Address	The message was skipped because the recipient address was a test address.	The system recognizes addresses ending in @example.com as test addresses and doesn't send notifications to them. If a test address hasn't been deactivated, you may see this status.
Previous SpamReport	The message was skipped because the recipient or their email server flagged a previous message from your system as spam. The system won't send emails to this address until the spam record is cleared.	Have the recipient check their spam folder Advise them to change their email settings to accept emails from galaxydigital.com and amazonses.com domains
Previous Opt-out	The message was skipped because the recipient opted out of emails from your system.	The user can opt back in from their user profile area.
Previous Bounce	The message was skipped because a previous message to this email address bounced. The system won't send emails to this address until the bounce record is cleared.	Check that the email is correct and that the user's email system and domain are active. Ask the user to check if their mailbox is full or if their "out of office" response is on If everything seems correct and the email is active, then you can clear the bounced record for them Have the recipient add galaxydigital.com to their safe-senders or "white" list
Invalid Email Address	The message was skipped because the email address isn't valid.	Check that the email is valid and correct.
Skipped by Template Rule	The message was skipped because you, or a site manager, have deactivated the template.	You can reactivate a template from Communications > Notifications. Select Active from the Status column for the template you want to activate.
Skipped by Domain Suppression	This message was skipped because you or a site manager have disabled email delivery from your main settings.	To enable email delivery to receive automated notifications from the site: Go to Settings > Main Settings. Under Site Information, toggle the button Off beside Disable Email Delivery. Be sure to click Update Settings to save your changes.

A note about the Bounced status

If an email has a status of Bounced, then:

Check that the email address is correct—no misspellings, correct domain, etc.—and that the user's email system and domain are active.
- An email may bounce if the email system is down when it should have been received.
Have the user check to see if their mailbox is full or if their "out of office" response is turned on.

How to clear a bounced record

If everything appears to be in order and the email address is an active address that should be receiving the emails but isn't, then you can try clearing the user's bounced record.

From the user's profile, you can manage their bounced record.
- This option only appears under Basic Info of a user's profile when they have a true bounced record
Instruct the recipient to add galaxydigital.com to their safe-senders list ("white" list).

ⓘ So you know: We recommend white-listing email addresses that are approved for your site by using the Email From Address field in your site settings. For the best results, we recommend white-listing bounced emails and the amazonses.com email domain.