❖ Heads up! This article is intended for site managers. If you're a program facilitator looking for more information about how to review your programs, click here!
Here are a few commonly asked questions and answers about opportunities:
- Q. How do I add multiple recurring shifts per day?
- Q. How can I make an opportunity virtual?
- Q. How can I promote my opportunities?
- Q. Can I create an opportunity without a program?
- Q. How do I change the duration of my opportunity?
- Q. What is a private opportunity?
- Q. How do I cancel an opportunity?
Q. How do I add multiple recurring shifts per day?
You can add multiple recurring shifts to an opportunity that has the duration type of recurring shifts assigned.
1. Go to Volunteerism > Opportunities.
2. Click the Opportunity Title from the table that has recurring shifts assigned. 
3. Select Edit Shifts.
4. Click Add Shifts.
5. Select Recurring Shifts from the dropdown for Duration.
6. Add the recurring shifts you need for that opportunity.
7. Be sure to click Save Updates to Shifts when you're done to save your changes!
Q. Can I bulk-edit shifts?
Do you need to add, edit, or delete shifts for opportunities with custom or recurring shifts? You can individually or bulk-edit them and schedule volunteers as needed!
1. Go to Volunteerism > Opportunities.
2. Click the Opportunity Title that has custom or recurring shifts assigned.
3. Select the Edit Shifts tab beside Edit Opportunity.
4. From here, you can:
- Add shifts
- Delete shifts
- Edit shifts
- Review shift information
- Schedule volunteers
Edit shifts in bulk
To delete, edit, or schedule volunteers for shifts in bulk, check the box beside Shift Begins or check the box beside each shift that you want to edit in bulk. Then select which action you need to take. 
Edit shifts individually
If you want to edit shifts individually, you can click the pencil icon under Options for the shift you want to edit. 
- You can also go to Volunteerism > Opportunities and click the Opportunity Title that has custom or recurring shifts assigned.
- From there, scroll to where it says Shift Date/Time and you can add shifts.
Delete shifts individually
You can delete shifts if you need to. You can delete them in bulk or individually.
1. Go to Volunteerism > Opportunities and click on the Opportunity Title with custom or recurring shifts that you want to delete.
2. Go to the Edit Shifts tab beside Edit Opportunity 
2. You can click the (X) under Options in the table for the shift(s) you want to delete.
3. A warning pops up—click Yes to continue or No to cancel.
Note: When you delete shifts from this area of the site, it also deletes any volunteer responses associated with that shift and opportunity. You can opt to notify respondents by deleting shifts from the Update Opportunity area of your site.
To delete shifts and notify respondents of the update
1. Go to Volunteerism > Opportunities and click on the Opportunity Title with custom or recurring shifts that you want to delete.
2. On the Update Opportunity page, scroll until you see the blue Add Shift button.
3. Click the (X) to the left of the shifts you want to delete.
4. Don't forget to click Update Opportunity to save your changes!
- To notify volunteers of this update, check the box beside Notify respondents of this update?—especially if volunteers have already responded to an opportunity.
Delete shifts in bulk
If you want to delete shifts in bulk, you can from the Edit Shifts tab:
- Check the box to the left of Shift Begins to select all shifts:
- Check the boxes to the left of the individual shifts you want to delete.
- Once you've made your selection, click Delete Selected Shifts to delete them in bulk.
Note: When you delete shifts from this area of the site, it also deletes any volunteer responses associated with that shift and opportunity.
Q. How can I make an opportunity virtual?
Do you have opportunities that can be completed from home or on a computer? You might want to make an opportunity virtual if volunteers are able to accomplish those tasks from their own homes or some other location. You can update an opportunity to make it virtual at any time.
1. Go to Volunteerism > Opportunities.
2. Select the Opportunity Title from the table that you want to update.
3. Scroll down until you see Virtual Opportunity? and select Yes to make it a virtual opportunity.
4. Don't forget to click Update Opportunity to save your changes! 
Q. How can I promote my opportunities?
There are several ways for you to promote your opportunities!
- You could copy the opportunity link and attach it to an image in your Image Rotator.
- You can copy the opportunity link and attach it to a Spotlight.
- You can copy the opportunity link and share it through social media, etc.
To find your opportunity link so you can start sharing and promoting those awesome volunteer opportunities with your community:
1. Go to Volunteerism > Opportunities.
2. Select the Opportunity Title from the table that you want to get the link for.
3. Copy the link beside Opportunity Link on the righthand side of the page and share away! 
Q. Can I create an opportunity without a program?
You need to create a program before you can create and post volunteer opportunities. You can decide what programming looks like on your site. Programs can be location-specific, task-specific, or even goal specific, etc. We like to say that programs and opportunities are structured like a house: 
Q. How do I change the duration of my opportunity?
Depending on the duration type assigned to an opportunity, you can just change it directly from the opportunity's settings; however, for some duration types, you have to take a few extra steps.
Update an existing opportunity
1. Go to Volunteerism > Opportunities
2. Click on the Opportunity Title—make sure it isn't one with scheduled shifts
3. Scroll until you see Duration and select from the dropdown options the new duration you want to apply
4. Be sure to click Update Opportunity to save your changes!
✏️ Quick tip: You may want to notify respondents of this update—especially if volunteers have already responded to the opportunity. Just check the box beside Notify respondents of this update? before you click Update Opportunity.
Clone an opportunity with shifts
While you can't use the same process to update an opportunity with custom or recurring shifts, you can either create a new opportunity or clone an already existing one. To clone an existing opportunity so that you can change the duration type:
1. Go to Volunteerism > Opportunities.
2. Click the Opportunity Title for the opportunity you want to update.
3. Scroll until you see Clone Opportunity beside the red Deactivate Opportunity button and click it.
4. A warning pops up—click Yes to continue or No to cancel.
5. Clicking yes takes you to the Create Opportunity page where you can scroll to Duration and make your selections. 
- The settings for the existing opportunity auto-populate, but you can make any necessary changes to it from here.
6. Be sure to click Create Opportunity to save those changes!
Expire flexible opportunities
You can expire an opportunity with a flexible duration type and make it so that it isn't visible to volunteers.
1. Go to Volunteerism > Opportunities.
2. Select the Opportunity Title that has a flexible duration type.
3. Scroll until you see Opportunity Expiration Date.
ⓘ So you know: Some sites have language overrides in place, so you might see Need in place of Opportunity. You can always request a language override by contacting our Customer Experience Team.
4. Change the expiration date by backdating it to when you want it to show expired.
5. Now it won't appear in the table on the Opportunities page unless you click the red Show Opportunities button. 
- Volunteers won't be able to see the opportunity once it's expired.
Q. What is a private opportunity?
You can create a private opportunity that is only accessible to those you assign to it or share it with. It won't publicly display on the front end of the site unless a volunteer has been assigned to it. Then, they can view that opportunity, but it has a lock icon that informs them it's a private opportunity. 
Q. How can volunteers access private opportunities?
Volunteers can access private opportunities by a shared link or if they're part of a User Group that you assign the private opportunity to. This makes these opportunities viewable to only those specific volunteers that you share it with or assign it to.
- You can find the link to the private opportunity on the Update Opportunity page:
- You can also add a User Group to the private opportunity at the bottom of the Update Opportunity page:
ⓘ So you know: You can also assign a private opportunity to a User Group when creating one.
Q. How do I cancel an opportunity?
If you need to cancel an opportunity you can always close it by changing its status from Active to Inactive. This makes it so the opportunity is no longer accessible to volunteers at the front end of your site. It also makes responses for that opportunity inactive.