How to Add New Users

Modified on Mon, Jul 31, 2023 at 3:46 PM

Heads up! This article is intended for site managers. If you're a program facilitator looking for more information about how to review your programs, click here!  


Now that you're site is all set up, it's time to add volunteers to it! You can add new users and manage their accounts right from the Users area of your dashboard. 

✏️ Quick tips: 

  • Click here for more information about editing a volunteer's profile. 
  • Want more information about making a user a program facilitator? Click here
  • For details about making a user a site manager, click here

How to add a new user

To get started: 

1. Go to Volunteerism > Users

2. Click Add New User

3. Fill out all required fields. 

4. If you want to let the volunteer set up their password, check the box beside Don't set a password

  • If you do set up a password for the volunteer, be sure to recommend that they change it once they log into their account. 

5. We recommend checking the box beside Send the "Invitation to Complete Your Profile" email

  • This is especially important if you have required prerequisites that your volunteers must complete in order to start responding to opportunities. 

6. If you're done, click Add user and Finish

  • Need to add more users? Click Save and Add Another, then repeat the steps!


Don't set a password 

If you opt to not set a password when adding new users, you can send them the Invitation to Complete Your Profile notification instead. This template includes the {{password_reset_link}} template key which is linked to the reset password form. When a new user clicks this link, they can go ahead and set up their password and log into their account from that notification. 

  • You can always remove this template key from the notification; however, we recommend leaving it in. 

So you know: You may have to accept the updated notification template before using it. Click here to learn more about updating notification templates.